During the term of the mortgage loan, it is important that mortgage loan owners keep a grip on their housing costs. Personal circumstances can change, and the housing market is also constantly evolving.
How can you, as an advisor or provider of funds, properly guide your clients? And what to do if households get payment problems?
Conduct timely advice
Many mortgage loan owners wonder how their mortgage loan stands for. House prices are on the move, rules on mortgage loan interest deductions are changing. This creates financial uncertainty for homeowners. Are and will their housing requirements remain affordable, are they at risk and what are possible solutions? Here lies an important role for the advisor.
The timely discussion of bottlenecks helps to find an effective solution. This way problems can be prevented. And that is both in your interest and your customer.
Bank can assist advisers or departments (special) management in various ways in contact with the customer. These are both materials that help your customer to better understand his situation, as well as training to increase your skills as an advisor.
Advancement of expertise for the consultant
The mortgage loan is a complicated product. After taking out the mortgage loan, most people are no longer working on their mortgage loans. Knowledge is sinking and many no longer know exactly which mortgage loan construction they had chosen. The better the customer is aware of his or her own financial situation, the more pleasant an advisory interview is.
- The Bank Grip reading on my mortgage loan payments gives professionals the opportunity to provide their clients with independent information during an information meeting of one hour.
Bank training offers tailor-made training for your advisers. We develop training courses that offer consultants knowledge and practical tools for making a balanced budget based on reference figures, recognizing risk groups and guiding clients.
Especially for consultants, Bank developed the two-day Grip training on mortgage loan arrears. Here you will learn how to guide clients with budget problems efficiently and effectively.
Tip: the free Bank calculation tool Personal Budget Advice gives the customer insight into his current financial situation: which living expenses fit within the budget?
With structural problems
Bank advises various parties on the financing burden standards in the context of mortgage loan lending. These standards include a number of cases that reduce the risk of default in a household.
Nevertheless, consumers can get into financial problems if there are long-term negative circumstances. For example, in case of continuous unemployment or divorce. Selling the home is often not a structural solution. In that case, the mortgage loan lender has to look for other solutions.
Restructuring mortgage loan
Part of that solution can also be a restructuring of the mortgage loan. In such a case, it may not be useful to maintain in full the financing burden standards as applied to disclosure.
In the context of the National mortgage loan Guarantee (NHG), different standards are applied in those situations than the provisioning standards. Bank advised on the formulation of these so-called management criteria.